Being late for lessons
You must be on time for your lessons. Teacher will wait a maximum of 15 minutes for you to come to your class. If you have not arrived in 15 minutes, your lesson is cancelled and you will lose it from your package.
You can cancel or reschedule a lesson but you must cancel it 24 hours before your next class. Please bear in mind that, any message regarding the rescheduling of a class must be received during office opening hours (Monday to Friday from 9.00 to 17.00 hours GMT +1). If you cancel the lesson on the same day of the class, then you will lose it from your package. Please note that this rule applies even if you are ill or because of a situation you have no control over. With ItalianoAllegro you can only cancel two classes per month. As of the third, the class fee will not be refunded or rescheduled.
When you buy a package of lessons, they are for yourself. This means it won’t be possible to share lessons you have purchased with other people such as friends or family members. If a different person wants lessons, they will have to make a purchase for themselves. Members of the same family that have made purchase for themselves are not allowed to interchange the lesson on the same day of the class. Any change must be reported 24 hour before (see Cancellation policy).
Completion time for lesson packages
ItalianoAllegro lesson packages must be completed in a certain time period. If you buy a 4-lesson package, you must finish all of your lessons in a one-month time period starting from the date of the first lesson (i.e. minimum of one lesson per week). If you buy an 8-lesson package, you must finish all of your lessons in a two-month time period starting from the date of the first lesson (i.e. minimum of one lesson per week). If you buy a 12-lessons package, you must finish in a three – month time. If you buy a 16-lessons package, you must finish in a four – month time. If you fail to complete all your lessons inside these time periods, the unused ones will expire.
ItalianoAllegro cancellation of lessons
The teacher tries to be available for all of my lessons 100% of the time but there are times when personal circumstances mean the teacher must cancel a lesson herself. You must accept that this can happen even on the same day of the lesson. When the class is cancelled by Italiano Allegro the student can choose between changing the class to another time or receiving a full refund.
Studying in a quiet environment
If you have young children and you are studying at home, please ensure that you have a quiet environment in which you can study Italian. If it’s too noisy around you in your house, the teacher may not be able to work with you.
Termination of lessons
ItalianoAllegro sometimes chooses to stop teaching students who are not able to adapt to ItalianoAllegro teaching methods or who doesn’t have a mature attitude to learning. This only happens once a lesson package is completed.